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Share Cluster Logs with Ahana Support

To share the logs of an Ahana-managed Presto cluster with Ahana Support:

  1. In the Ahana SaaS Console, select Clusters.
  2. If the cluster is not displayed in Active Clusters, start the Presto cluster. When the cluster is displayed in Active Clusters, go to the next step.
  3. In Active Clusters, select Manage for the Presto cluster.
  4. Select Support.

Ahana Clusters Support pane

  1. Select Send Logs.

The following information is uploaded to the Ahana Support S3 bucket:

  • Cluster coordinator log
  • Compute Plane Apache Superset log
  • Amazon EKS event log
  • Nginx server log